Shipping & Delivery Policy
At Select EV, we strive to ensure a smooth and reliable delivery experience for all customers. This policy explains how we handle order processing, shipping, and delivery across India.
Order Processing & Dispatch
All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays). Products are inspected for quality and securely packed before dispatch by the sellers. Customers will receive an order confirmation email/SMS followed by a dispatch notification with tracking details once the order is shipped.
Service Areas
Select EV currently ships to most pincodes across India. Serviceability depends on our logistics partners’ coverage, and customers can check pincode serviceability at checkout. Certain remote or restricted locations may not be eligible for delivery.
Multiple Shipments
If an order contains products from multiple sellers, items may arrive in separate shipments, each with its own tracking number. Customers will be notified of shipment details for each part of their order.
Domestic Shipping Options
Standard Delivery: Delivered within 3–7 business days depending on destination pincode.
Delays, Lost Packages & Force Majeure
Delivery timelines are estimates. Delays may occur due to logistics partner issues, weather conditions, strikes, natural disasters, or government restrictions. In the rare event of a lost shipment, customers should notify Select EV Support within 48 hours of the expected delivery date. We will coordinate with logistics partners to resolve the issue. Select EV shall not be held liable for delays or failures caused by events beyond our reasonable control (force majeure events).
Order Tracking & Communication
Customers should receive a confirmation email/SMS after placing an order and be able to track the shipment through their account. Select EV advises customers that they will receive a confirmation message and can track orders via the “My Orders”.
Shipping Charges & Free Shipping Threshold
Select EV offers free standard shipping on all prepaid orders across India, subject to serviceable pin codes of our logistics partners. Cash on Delivery (COD) orders are available only for select products and serviceable locations.
Additional Charges (if applicable)
Heavy or oversized items, such as charging equipment or large battery packs, may attract additional delivery charges based on size, weight, or destination. Any such charges will be displayed clearly at checkout before payment.
Non-Serviceable Areas
If delivery to a pin code is not serviceable by our logistics partners, the order will not be processed, and customers will be notified promptly.
